Technical Service Head

Job Description

• Effectively lead, motivate and develop the service team across the country.
• Creating, Developing and managing the service network – Service Centers, Field service mechanics – Imparting of training to the service centres and dealers
• Enhancing the service process and practices to the Industry standard – product details, offering of customer service including maintaining customer relationships and managing the Customer service care.
• Providing necessary technical knowledge tools to marketing team, dealers and service centers
• Effective Product Complaint Management – Spares Management – co-ordination with the Product development, Manufacturing, Central Planning, Marketing and Service Centres
• Defective management – Repairing efficiency as per the company standards – Auditing – Customer feedback and satisfaction
• Budgeting and controlling of the service expenses
• Analysis on Product Complaint – Defective Management– Efficiency of Customer Care & Service center – Oversees team members performances and preparing of various reports
• Will have extensive traveling across the country

Desired Candidate Profile

• Male candidates with Comprehensive Industry Knowledge, Strong Customer-Facing Skills, Excellent leadership qualities, Innovative, Good communication and having quick decision making skills.

Qualification & Experience

Bachelor/ Master of Engineering graduate having around 10 to 12 years of experience in managing the complete service function at the national level

Location

Coimbatore

Area of Operation

India Business

Age Limit

35 – 45 Years of Age

Reporting To

Vice President – Marketing

Relevant Industry

Pumps, Automobiles, Electrical & Electronics, Tractors, Domestic Water Purifier, UPS & Battery

Salary and Benefits will be commensurate with qualifications and experience, and will not be a constraint for deserving candidates. Innovative compensation schemes are offered. Candidate should have good knowledge in various reporting activities.