Welcome to the C.R.I. Groups website. This Privacy Policy outlines how we collect, use, and protect your data when you access our website or any related applications.
Data Collected:
a) Contact Form Details
- Name
- Email Address
- Contact Number
- Address
- City
- State
- Pin Code
- Product, warranty and service-related details
- Job Related Details
b) Website Related
- IP Address
- Cookies and Tracking Data
- Device related Information (e.g., browser type, operating system)
- Browsing Behavior (e.g., pages viewed, time spent on the site etc.)
- Logs of chat sessions
Purpose of data collection: We collect and process data for the following purposes:
- To process service-related inquiries.
- To improve our user experience on our website and learn more about the behavior of our visitors
- To provide marketing and sales communications tailored to your interests and interactions on our website
How Data is Used: We use your data to:
- To provide customer support and respond to inquiries related to sales and service.
- Process and deliver orders if applicable
- Send personalized marketing and promotional materials based on your interest and requests
- Analyse user behaviour on our website to improve our website experience
- Ensure security and prevent fraud.
- To recommend the right pump based on the inputs provided by the user (by using our pump selector tool)
Data Retention Policy: We retain your data only as long as necessary to fulfill the purposes outlined in this policy.
Sharing Data with Third Parties: We may share your data with:
- Payment Processors: To facilitate transactions.
- Delivery Providers: To ship products.
- Analytics Tools: To monitor website performance.
- Legal Authorities: If required by the local law.
- Third party service providers like our toll-free agencies, dealers, authorized service centres, IT & Digital service providers (e.g. hosting and maintenance services provider)
Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website performance. For details, please refer to our [Cookie Policy]. You can manage your cookie preferences at any time.
Data Security Measures: We implement industry-standard measures to protect your data, including:
- Encryption.
- Secure servers.
- Regular security audits.
Changes to the Privacy Policy We may update this policy from time to time. Significant changes will be communicated via email or through a notice on our website. Please review this page periodically for updates.